FAQs

  • Hours of Operation

    Monday – Friday    8:00 AM to 5:00 PM Eastern Standard time – Closed on Holidays.

    Click here for contact information.

  • Maine Sales Tax

    The 5.5% Maine Sales Tax is automatically calculated at checkout on ALL purchases being mailed to a Maine address. No sales tax is applied to orders mailed to addresses outside the State of Maine.

  • Commission Work and Special Design Projects

    We offer personalized custom artwork creations. We can turn your visual idea or favorite photograph into a painting on canvas or paper or art plaque, an illustration, or a digital art painting. An artwork inspired by your imagination makes a unique gift. We will brainstorm with you to refine your idea and make it happen.

    Please contact us and provide details.

  • Art Colors

    Colors shown on the website will be close to what is printed on the art paper or canvas, although cannot be guaranteed to be a perfect match.

  • Backboard, Matting, and Frames for Prints, Posters, and Canvases

    Typically, each print is shipped with a backboard and matting board. Posters are rolled and placed in shipping tubes. On occasion, a painting or illustration will be framed as noted in the description displayed with the online image.

  • Payment Methods and Policy

    Online payments can be made with Paypal and Credit Cards.

    PrePayment by Check or Money Order requires the allowance of 10 business days Minimum for the check to clear before your order is shipped. [Please see ‘Ordering and Shipping Charges’ for more details.]

  • Shipping Companies and Delivery Services

    Orders are shipped ‘Ground’ using several different carriers that include FedEx, UPS, and US Mail.

  • Multi-Item Orders

    In a multi-item order, each item may be shipped separately and on different days dependent on the types of items ordered and whether some pieces are special orders.

  • Ordering and Shipping Charges

    Use of the shopping cart on this site is a quick and secure method to place an order with PayPal or your credit card. If you make a change of address, please contact and notify us by email or telephone.

    Purchases made with check or money order require that you place your order using the Contact Us option, after which you will receive email confirmation of your order. Once your payment has been cleared by the proper financial institutions, typically about 10 business days, your order will be shipped.

    On domestic orders, shipping charges are based on the Total Order Purchase Price before taxes, with several exceptions. Rates for shipping extremely large canvases called ‘oversized’ are established by the shipping companies and vary dependent on weight and dimensions of the package.

    For International Deliveries, the shipping includes all VAT [value added taxes], surcharges, and customs to be calculated and included in the price.

    Total Order shipping charges are automatically calculated at checkout.

    Total Order Amount
    $2.00 – 10.00 $5.00 add placeholder #s
    $10.01 – 50.00 $10.00
    $50.01 – 90.00 $15.00
    $90.01 – 250 $20.00
    $250.01 and greater $ ??

     

  • Expedited Ordering

    If you need an order by a specific date, please contact us before placing the order.

  • Turnaround Time

    Typically, canvases and prints are shipped within five to seven business days. Larger quantity orders may take longer. A special production order requires the item[s] to be produced first before shipment is possible.

    During the holiday months of November and December, increased order demands may lengthen shipment time.

  • Shipping and Handling

    To prevent returns referenced as defective or damaged while in transit to the customer destination, all orders are inspected for quality workmanship before being carefully packaged.

  • Shipments to a P.O. Box

    Yes, we will ship to a PO Box, although only if you provide a legitimate street address in addition to a PO Box to ensure no delivery issues prevent arrival of your package.

    If the US Postal Service does not deliver to your address, please inform us at the time of placing your order.

  • Return, Replacement, and Refund Policy